Calling the Dutch tax authorities as a business owner: number, menu and tips
Written by Ilias Aarrass5 min read · Published on · Last reviewed on 
In short
Business owners call the BelastingTelefoon free on 0800 0543 and choose option 2, or enter 7137 for VAT, 7135 for income and corporate tax and 7133 for payroll taxes directly. The line is open Monday to Thursday 8.00 to 20.00 and Friday 8.00 to 17.00.
- Number: 0800 0543, option 2; from abroad +31 555 385 385.
- Have your RSIN or tax number and the relevant letter ready.
- You can also book a call-back appointment with the tax authorities.
- A promise by phone does not replace a written objection.
A letter you do not understand, an assessment that is wrong or a question about your VAT: sometimes you just want to speak to someone at the tax authorities. Business owners call the same free number as private individuals, but take their own route in the phone menu. With the right direct code you can even skip the menu altogether. In this article you will find the number, the opening hours, the codes per topic, the other ways to get in touch and a list of what to have ready. That way you do not wait on hold longer than necessary and you do not have to call twice.
The number and opening hours
The BelastingTelefoon can be reached on 0800 0543. Calling is free. In the menu you choose option 2 for business owners. If you live or work abroad, call +31 555 385 385; that number is not free.
| Line | Number | Available |
|---|---|---|
| BelastingTelefoon, option 2 | 0800 0543 (free) | Mon to Thu 8.00 to 20.00, Fri 8.00 to 17.00 |
| From abroad | +31 555 385 385 | Mon to Thu 8.00 to 20.00, Fri 8.00 to 17.00 |
| BelastingTelefoon Auto (road tax, bpm) | 0800 0749 (free) | Mon to Fri 8.00 to 17.00 |
What do you need to have ready?
To identify you, the staff member asks for a number. For business owners that is the RSIN or tax number; if you do not have it, your citizen service number plus the assessment or decision your question is about. The difference between these numbers is explained in RSIN, KVK number and branch number.
- Your RSIN or tax number, or your BSN.
- The letter or assessment, with reference and date.
- Your question written down in one sentence, so you do not wander off topic.
- Pen and paper to note the staff member's name and what was agreed.
Other ways to get in touch
Calling is not always the quickest route. Via the tax authorities' website you can book a call-back appointment for business owners, choosing the date and time yourself, and they call you. Start-up businesses can also chat or book a video call. An appointment at an SME office is arranged through the BelastingTelefoon. For short, general questions you can also use social media, but never share personal details there.
Note: the tax authorities almost never email you unprompted and never ask you to pay by email or text message. If you receive such a message, read recognising fake invoices and phishing. The correct account number and payment reference are in paying tax: account number and payment reference.
When calling is not enough
A promise made by phone is not a formal decision. If you disagree with an assessment, file a written objection within six weeks. If you cannot pay an assessment on time, ask for a deferral or a payment arrangement, see unable to pay your tax. And if you have your accountant call, first set up an authorisation, otherwise the staff member may not give any information about your file.
Frequently asked questions
Is the BelastingTelefoon free?
Yes, 0800 0543 is free from the Netherlands. Only the number for calling from abroad costs money.
Can I get help filling in my tax return?
Business owners cannot book an appointment for that, but you can call with a specific question. For the whole return it is better to use an accountant.
Sources
- Tax authority phone numbersBelastingdienst · belastingdienst.nl
- Contact on tax matters for business ownersBelastingdienst · belastingdienst.nl
Sources checked on
This article provides general information based on the rules known for 2026 and does not replace personal tax advice. For your specific situation, we're happy to take a look with you.
